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Alliant Service Areas

End-User Services

Call Center/Help Desk Support Services

  • Centralized, Single-Point-of-Contact support model (Service Desk)
  • End-to-end problem management
  • Defined escalation paths
  • Multi-tiered support model (Tiers 1, 2, & 3)
  • Remote workstation control (SMS 2003, ZENworks, LANDesk)
  • Industry-recognized tools (BMC Remedy, Support Magic, Heat)

Desktop Administration, Management & Support Services

  • Break/fix hardware/software support
  • Remote desktop administration (e.g., version, viral, secure access)
  • Preventative maintenance
  • Asset tracking & management (licenses, warranties)
  • Desktop migration/refresh
  • Campus/Headquarters environments
  • Regional and nationwide field office environments (remote users/sites)
  • Dedicated, dispatched, and/or hybrid model (dedicated and dispatched)

IT Infrastructure Services

Ongoing Operations and Support Services

  • Network monitoring, management and administration
    • Network (WAN/LAN/Wireless)
  • Protocols: TCP/IP, IPX, VinesIP, NetBios, NetBeui, WiFi
  • Hardware: Cisco, 3Com, Newbridge, FORE, Northern Telecom, Ascend
  • Server
    • Windows (NT, 2000, XP), HP-UX, Solaris, AIX,
    • IRIX, Netware, Banyan Vines
    • Security
    • Firewalls, Secure Access, Public/Private Key Encryption Systems
  • Database
    • Oracle, SQL Server, Informix, Others

Project / Task-based Support Services 

  • Design, Development and Integration
    • Networks (WAN/LAN/Wireless)
    • Systems
    • Application
    • Database
  • IT consolidation / migration / modernization and implementation of e-mail, desktop, and server environments
  • IT policy development and implementation
  • Security policy and analysis support 

Applications

Software Services

  • Complete software engineering services to include analyses, detailed design, programming, software security, business intelligence, and automated testing
  • Broad array of development and sustainment technologies – Web Services/SOA, Java/J2EE, XML, .NET, ColdFusion, JSP, HTML, GIS, SAS, ASP, and Oracle Forms/Reports
  • Full Lifecycle Development to include Use Case Analysis/Diagrams, Joint Application Development (JAD) sessions, Rapid Application Development (RAD), and User Interface
  • Open standards and proprietary format – complete software lifecycle maintenance
  • Training, user documentation, and technical support for all applications

Data Management Services

  • Requirements analysis
  • Database modeling and design
  • Data capture, extraction, cleansing, conversion, and loading
  • Migration of legacy databases
  • Applications design and development including Web-enabling for thin-client use
  • Training and technical support
  • Data assurance
  • Data encryption and security

Geospatial Services

  • Requirements analysis
  • Data migration and conversion
  • Applications development and advanced geospatial analysis
  • Geospatial Web development and data integration
  • Integration/interoperability with various databases
  • Service oriented architecture
  • Mapping support (desktop, network- and Web-based map generation)
  • Training and technical support
  • Systems maintenance and enhancement
  • Remote sensing/image analysis 

Management Solutions and Services

IT Management Services

  • Control and Oversight
  • Risk Management and Mitigation
  • Regulatory Development
  • Planning and Resource Allocation
  • IT Security
  • System and Network Controls